Privacy Policy

This Privacy Policy explains how TurtleTotes (“TurtleTotes,” “we,” “us,” or “our”) collects, uses, and protects information when you visit this website or contact us. By using this website or sending us your information, you agree to the practices described here.

Information we collect

• Information you give us. When you use the contact form, book a service, or reach out to us, we collect your name, email address, phone number, the details of your move or message, and anything else you choose to send.
• Information collected automatically. Like most websites, our host records basic technical data such as your IP address, browser type, and the pages you view, to keep the site secure and working.

How we use your information

• Respond to your inquiry and provide quotes.
• Schedule, deliver, and pick up your crate rental.
• Process bookings and payments and keep business records.
• Improve the site and understand how it is used (only with your consent, see below).
• Meet legal obligations.

We do not sell your personal information.

Cookies and analytics

We keep this to the minimum needed to run the site and respect your choices:

• Essential storage. A small amount of local storage remembers your cookie-banner choice.
• Spam protection. Cloudflare Turnstile helps protect the contact form and may set a token to verify your browser.
• Analytics. We use Google Analytics to understand how the site is used. It is loaded only after you click Accept on the banner shown on your first visit, and it sets Google Analytics cookies only then. If you decline, no analytics cookies are set.
• Fonts. Fonts are loaded from Google Fonts, so your browser connects to Google to download them.

We do not use advertising or cross-site tracking cookies.

How we share information

We share information only as needed to run our business and serve you. We do not sell it.

• Cloudflare hosts this website, delivers its pages, and provides spam protection.
• Resend delivers contact-form submissions to our inbox.
• Acuity Scheduling handles bookings you make through our scheduling link.
• Stripe processes payments for products purchased through the site.
• Google provides Analytics (with your consent) and the fonts used on this site.
• Otter Collective Studio builds and maintains this website on our behalf.
• Legal reasons. We may disclose information if required by law, or to protect our rights, safety, or property.

Data retention

We keep your information only as long as needed to provide our services, keep business records, and meet legal requirements, after which it is deleted or de-identified.

Security

We take reasonable steps to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your choices and rights

You can ask us what information we hold about you, correct it, or delete it. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act. We do not sell personal information. To make a request, contact us using the details below and we will respond as required by applicable law.

Children’s privacy

This website and our services are intended for adults and are not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The “Effective” date above shows when it was last revised. Continued use of this website after an update means you accept the revised policy.

Contact us

Questions about this Privacy Policy? Reach us at:

• TurtleTotes, New Port Richey, Florida
• Phone: (727) 808-7887
• Email: [email protected]